Pease make sure you had updated the latest software.
If you’re using Android please kindly use OpenVPN for Android as FinchVPN app is longer supported until further notice.
If you’re using Windows please make sure to update to FinchVPN Connect v3.3.0
Other platform please make sure to download the latest .ovpn configuration available on our website.
For .ovpn configuration please notr that the VPN password is API Key associated to your account - https://www.finchvpn.com/account/#api_key